Privacy Policy

1. Introduction

Nova Crest Global ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lottery platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Name and contact information (email address, phone number, postal address)
Date of birth and age verification information
Payment and financial information
Government-issued identification for verification purposes
Communication preferences and history

2.2 Technical Information

We automatically collect certain technical information:

IP address and device information
Browser type and version
Operating system and platform
Website usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

Processing lottery entries and managing your account
Verifying your identity and age
Processing payments and prize payouts
Communicating with you about draws, results, and account updates
Providing customer support and assistance
Complying with legal and regulatory requirements
Improving our services and user experience
Preventing fraud and maintaining security

4. Legal Basis for Processing

We process your personal information based on:

Contract Performance: To provide lottery services you've requested
Legal Obligation: To comply with Australian gambling regulations
Legitimate Interest: To improve our services and prevent fraud
Consent: For marketing communications and optional features

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Payment processors, verification services, and technology providers
Regulatory Bodies: Australian gambling authorities and law enforcement when required
Prize Verification: Third parties for prize payout verification and tax reporting
Legal Requirements: When required by law, court order, or regulatory request

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your information:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Access controls and employee training
Secure payment processing systems
Regular data backups and disaster recovery procedures

7. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal and regulatory requirements (typically 7 years for financial records)
Resolve disputes and enforce our terms
Improve our services and prevent fraud

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your information (subject to legal requirements)
Portability: Request transfer of your information to another provider
Objection: Object to certain types of processing
Withdrawal: Withdraw consent for marketing communications

9. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and features
Ensure website security and prevent fraud

You can manage cookie preferences through your browser settings or our cookie consent banner.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

11. International Transfers

Your information may be transferred to and processed in countries outside Australia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our contact form.

14. Complaints

If you believe we have breached your privacy rights, you can file a complaint with us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.